Library 2.0

Library 2.0

A Guide to Participatory Library Service

Book - 2007
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Baker & Taylor
Provides information on ways to implement the Library 2.0 service model to reach new library users and facilitate more user-drive services and technology.

Information Today Inc
Two of the first and most original thinkers on Library 2.0 introduce the essential concepts and offer ways to improve service to better meet the changing needs of 21st century library users. Describing a service model of constant and purposeful change, evaluation and updating of library services, and user participation, the book both outlines the theoretical underpinnings of Library 2.0 and provides practical advice on how to get there. From incorporating technology to reaching “the long tail,” from getting buy-in to maintaining momentum, all aspects of Library 2.0 are covered.

Book News
"Library 2.0" is a service model that aims to empower library users through participatory, user-driven services. In this resource for library administrators, Casey and Savastinuk review the model's theoretical underpinnings and offer practical advice on its implementation. Some of the issues addressed include reaching new users, incorporating technology, and getting staff and customer buy-in. The authors are affiliated with the Gwinnett County Public Library in Lawrenceville, Georgia. Annotation ©2007 Book News, Inc., Portland, OR (

Publisher: Medford, N.J. : Information Today, c2007
ISBN: 9781573872973
Branch Call Number: 025.1 C2685L 2007
Characteristics: xxv, 172 p. : ill. ; 23 cm
Additional Contributors: Savastinuk, Laura C. 1979-
Alternative Title: Library two point zero


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Jun 04, 2012

Casey and Savastinuk offer a definition of Library 2.0 as “a model for constant and purposeful change” which “empowers library users through participatory, user-driven services,” thereby “[seeking] to improve services to current library users while also reaching out to potential library users” (p. 5). The user is a central component of Library 2.0, and throughout their book, Casey and Savastinuk argue that library users should have a voice in developing, evaluating, and changing library services. They discuss various ways in which user feedback can be gathered, ranging from surveys and comment forms to informal conversations with staff. They also suggest that libraries make a concerted effort to reach out to and draw in non-users. They argue for the use of technology where it supports the goal of purposeful change and participatory service, cautioning against “the lure of technolust” (p. 73). Overall, the book offers useful ideas for libraries wishing to make their services more participatory and user-oriented.


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