A Complaint Is A Gift

A Complaint Is A Gift

Recovering Customer Loyalty When Things Go Wrong

Audiobook CD - 2009
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Using numerous real-life examples, the authors show how to handle complaints in a way that brings benefit to an organization and satisfaction to its customers.
Publisher: North Kingstown, R.I. : BBC Audiobooks America, p2009
Edition: 2nd ed., rev. and expanded
ISBN: 9780792763994
Branch Call Number: 658.8 B2496c 2009 CD
Characteristics: 7 sound discs (8 hr., 38 min.) : digital ; 4 3/4 in


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