A Complaint Is A Gift
Recovering Customer Loyalty When Things Go WrongAudiobook CD - 2009
Using numerous real-life examples, the authors show how to handle complaints in a way that brings benefit to an organization and satisfaction to its customers.
Publisher: North Kingstown, R.I. : BBC Audiobooks America, p2009
Edition: 2nd ed., rev. and expanded
Branch Call Number: 658.8 B2496c 2009 CD
Characteristics: 7 sound discs (8 hr., 38 min.) : digital ; 4 3/4 in