Crucial Conversations

Crucial Conversations

Tools for Talking When Stakes Are High

Book - 2012
Average Rating:
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Baker & Taylor
Offers techniques for communicating effectively in difficult and important situations to achieve positive results.

McGraw Hill

The New York Times bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.”
—Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association

“Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures.”
Capt. Charanjit Lehal, AGM Training and Development, TataSky, India

“I was personally and professionally inspired by this book—and I’m not easily impressed.”
—Maureen Burke, Training Manager, Coca-Cola Enterprises, Inc.

About the Book:

Perhaps once a decade, a book comes along that transforms people’s lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers’ lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.



Publisher: New York : McGraw-Hill, c2012
Edition: 2nd ed
ISBN: 9780071775304
0071775307
9780071771320
0071771328
Branch Call Number: 153.6 C9552 2012
Characteristics: xviii, 244 p. ; 24 cm

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j
jasonamcbride
Jun 01, 2017

Life is about relationships and conversations, but when conversations become crucial (high stakes, emotional, and opposite opinions), we tend to do our worst. Get tips on dialogue and emotional intelligence. Also a great reminder when stuck to ask "What crucial conversation am I not holding or not holding well?"

d
darcyhudjik
May 08, 2017

This is an awesome book, which helps you identify unhelpful behaviours you may be engaging in, and how to approach dialogue when others are engaging in these unhelpful behaviours.

c
churchim808
Mar 27, 2017

This is a great book for improving communications both in your personal life and work. Some commenters believe that this book is common sense but I don't find that to be the case. Sure, it makes perfect sense when you read it and the ideas are simple enough. However, the ideas presented here are not second nature to anyone I know. There is a lot here and it is well worth reading more than once to become truly familiar with the techniques.

JCLAmyF Sep 13, 2016

Highly recommended (at least give it a skim) if you want to communicate more clearly and positively, or if you find yourself in the same types of conversation ruts time and again.

s
sofiac07
Aug 15, 2015

A very interesting book.

e
erinsnest
Jul 05, 2013

Finished this June 30 2013.....some good ideas, that are good to keep in mind. "What do I really want!"

xaipe Sep 02, 2012

Most of this book addresses people in the corporate world mainly at the decision-making or managerial level.
I wish that the authors had included non-business situations, but the skills presented can be applied in many other areas.
The authors are four white men, Fortune 500 types, who could have used some input from women and minorities.There are places in the text which give links to online videos depicting conflict situations. It is assumed that readers will form discussion groups and apply their new, book-based skills to solving the problems. There is also a blog for discussion and a downloadable discussion guide. It's interesting that although this book stresses careful attention to feedback, the authors did not elicit any reader feedback that I could determine. I have mixed feelings about this book. I liked many of the conflict tools discussed, but in my opinion their application was not broad enough.

p
pharmerboy
Jun 19, 2012

Has this book been lost? It has not become available for a couple months now.

June 26/12 - still no movement

l
Lirael
Nov 18, 2010

Whether you are trying to have a hard conversation with someone at work, at home, or with a relative, these folks outline how to prepare for that difficult conversation. Check out their Web site and newsletters, too!

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